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FAQs

Are you open?

  • yes!  we're happy to be offering a private in-store shopping experience for each of our customers, meaning you get the entire store to yourself to shop! 
  • we're open tuesday-friday, 12-6 & saturdays, 12-4


Shipping

  • orders are shipped tuesday-saturday, excluding holidays. 
  • most orders are shipped within 24 hours of being placed. We use USPS as our shipping service. If Free Shipping is an option at checkout, the method your order ships will be determined by the size and weight of the package.
  • you will receive an email with a tracking number as soon as your order ships. 

 

If I select ‘in store pick up/curbside’ or 'local delivery' when will my order be ready?

  • For in store pick up/curbside, your order will typically be ready within an hour or two; you'll receive an email from us when your order is ready to be picked up
  • For local delivery, we do our best to deliver the same day, but in some cases this may not be possible; you'll receive an email from us when your order is ready for delivery, and a text notification when it's on your doorstep


Damages & Exchanges

  • While we take great care of packing each item, sometimes things do get broken or damaged in shipping.  If this happens to you, please let us know!
  • take a photo of the damage
  • email the photo to orders@mlynnedesigns.com along with your order number
  • someone will be in touch with you asap to get a replacement out to you

Can I return what I purchased?

  • While we do not accept returns, we are happy to exchange an item for in store credit, within 7 days of purchase
  • No exchanges on sale items


Can I have something gift wrapped?

  • We are happy to gift wrap for local pick up and deliveries! Each item has the option for gift wrapping, just select it as you make your purchase so we will know to wrap it!
  • Want a special note included?  Let us know! Each item has the option for a special note, just select that option and let us know what you'd like for your note to say!
  • Gifts that are being shipped are not able to be wrapped, but we will happily include a gift message with your order and we will remove any and all pricing 


Is everything that you carry in store on the website?

  • Almost everything in store is on the website or about to be on the website
  • Don't see an item you're looking for?  Let us know and we will happily help you find it!


We frequently get questions about personalization. Here’s some helpful information so you can make your mark with signature style!

Ornament Personalization:

  • All ornaments will be personalized with Coton Colors by m. lynne designs signature handwriting.
  • Name/date placement is determined to emphasize the artistic nature of the ornament’s design. Discretion will be used in placement of names if the number of characters would require a change of location.
  • m. lynne designs is not responsible for personalization misspellings. Please check your personalization to ensure your message is spelled correctly. Once order is submitted, you are confirming that the spelling is correct.
  • Orders for personalized items cannot be cancelled or exchanged.

Vinyl Personalization:

  • For monograms, the initials should be entered with: first initial (lowercase) LAST NAME INITIAL (caps) middle initial (lowercase) so that we can determine the appropriate order
  • Please note, we do not offer custom fonts or colors, and only one font and one color can be selected per personalization. We cannot mix font or colors on an item.
  • m. lynne designs is not responsible for personalization misspellings. Please check your personalization to ensure your message is spelled correctly. Once order is submitted, you are confirming that the spelling is correct.
  • Orders for personalized items cannot be cancelled or exchanged.

How to pluralize names for personalization:

  • The traditional pluralization of names does not include an apostrophe. 
         Correct Example: Carters or The Carters
         Incorrect Example: Carter’s or The Carter’s
  • When a last name ends in s, es, ch, sh, x, or z, and “es” is traditionally added
         Examples: Lewises or The Lewises, Hendrixes, or The Hendrixes, Alvarezes or The Alvarezes
  • Plural personalization may also be achieved through the addition of “The” {family name} Family”
         Example: The Lewis Family

 

 Please choose from the following fonts, colors & styles


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